Support

If you need help or have a question it is easy to get in touch with us.

Call our Customer Support team:
+44 (0)113 235 1414 | +44 (0)1133 226 128

Monday – Friday 9:00 – 18:00 (GMT)
Saturday – Sunday 9:00 – 14:00 (GMT)

Email Us:
info@fgcmoney.com
support@fgcmoney.com

Frequently Asked Questions

How to send money online

How do I send money online?

It is very simple and user friendly:

  1. Register with FGC Money (You will receive a confirmation email that you have been successfully registered).
  2. Upload beneficiary details
  3. Select pay out country, receiving currency and payout method in the receiving country
  4. Choose a sending or receiving amount
  5. Pay securely with your debit card/credit card or through bank transfer into FGC Money’s account in the UK

How much are money transfer fees?

FGC Money will charge you a flat fee of £3 for any amounts which are below £150. Any amounts above £150 will incur a flat fee of £1.

What is the fastest way to send money abroad?

This will depend on the country you are sending to and when we receive your funds. Once we have received payment from you the recipient should typically receive the money the next business day. In some countries like Pakistan, the PKR payments are normally delivered within 2 hours during normal business hours (09:00 to 17:00).

However, in some instances payments can take up to 3 working business days. This will vary due to both UK and local bank holidays. Transfers could take longer due to any of the following three factors: deposit method, bank cut off times and clearing cycles of recipient banks

How to use FGC Money?

Sending money through FGC Money online is very simple. Our system is web based and fully secured. Once you are successfully registered, you can send payments anytime from the UK. You will be supported by our experienced staff 24/7 and will be available to resolve any query. In terms of transfers – you can send either to a receiver’s bank account or a cash collection from our banking partners branch net work.

How safe is FGC Money?

How safe is FGC Money?

FGC Money operates from its secured web based online portal and takes security of client money as a matter of prime importance. FGC Money only works with established institutions in the UK and abroad. FGC Money‘s policy is to work only with banking partners in the payout country for security reasons. In addition FGC Money is:

  1. Authorised and regulated by the Financial Conduct Authority as a  is an authorised payment institution authorised and regulated by the financial conduct authority.
  2. Registered with HM Revenue and Customs.
  3. Registered with Information Commissioners office (ICO) for data protection purposes.
  4. FGC Money provides segregated client account facility to protect customer’s money.
We are here for you

We are here for you
Monday - Friday 9:00 - 20:00 UK Time
Saturday - Sunday 9:00 - 14:00 UK Time
Email: info@fgcmoney.com

We are here for you

We speak your language
Our multilingual team is available to chat via telephone and email.

Client's Testimonials

Testimonials

Aysar Mohammed
London

I am very impressed with FGC Money, I was able to send money home with ease and reassurance. I will use FGC from now on. Excellent service!

Testimonials

Hazeem Abdul
Leeds

I needed to send money to my uncle in Pakistan in an emergency, FGC made it quick, easy and hassle free. Thank you FGC.

Testimonials

Desi Derawal
Leicester

Excellent service! I have used other money transfer services in the past but FGC has such great customer service, with a very easy to use system.

Testimonials

Hazeema Singh
Bradford

Highly recommend FGC Money is quick, easy and secure – I would recommend to anyone!